Guest Policies

Lodging & Golf Package Policies, Rules, and Regulations

Check-In/Check-Out Policy
Check-in time is 4:00 p.m. Check-out time is 11:00 a.m. Check-outs after 11:00 a.m. will be charged $25.00 per hour. All rooms must be vacated no later than 1:00 p.m.
If a guest's belongings are not out of the room by 1:00 p.m., we reserve the right to remove all items from the room and the guest will be charged for another night's stay.
Rate Policies
Golf package room rates are based on double occupancy. There is an added room charge for single occupancy package guests.
Fairway House – For golf groups renting the entire house, there is an additional charge of $5.00 per golf package guest per night.
Reservation Policy
All reservations require a credit card to be held on file. All guests in a golf package group will be required to have a credit card on file (regardless of payment type), and may call prior to or at time of check-in with their card information.
Cancellation Policy
Golf Packages - Groups may book reservations one year in advance and a deposit of $50.00 per person is required to be paid 60 days from the date of booking.
Cancellations made 60 days prior to arrival date will receive a full refund of the deposit.
Cancellations made 59-30 days prior to arrival date will receive a refund of half of the deposit ($25.00 per person).
Cancellations made less than 30 days prior to arrival date will not receive a refund.
Motel Guest Only – No charge for 24 hours in advance. Cancellations made less than 24 hours in advance, or no notice at all, will be charged for one night's stay.
Pet Policy
Service animals only (no pets or Emotional Support Animals). Service animals must be registered at time of check-in.
Property Rules and Regulations
Shenvalee is a non-smoking facility. However, there are designated smoking areas outside for your convenience.
Cooking in motel rooms is strictly prohibited.
There is a significant room recovery fee for any damages, cause for excessive cleaning, and/or smoking in a room in order to cover the extensive cost of restoring a room to a clean and smoke-free condition.
Per Virginia ABC laws, personal alcoholic beverages are not permitted on the golf course and will be confiscated. Absolutely no glass bottles on the golf course at any time.
Golf package breakfast tickets: Breakfast tickets cover either the breakfast buffet or a breakfast meal on the menu, but not both. Breakfast is served from 6:00 a.m. until 10:00 a.m., however, the buffet will be available from 6:00 a.m. until 8:30 a.m. From 8:30 a.m. until 10:00 a.m., guests may only order from the menu.
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