Guest Policies

Lodging & Golf Package Policies, Rules, and Regulations

Check-In/Check-Out Policy
Check-in time is 4:00 p.m. Check-out time is 11:00 a.m. A late check-out fee may be charged if room is still occupied after 11:00 a.m.

Rate Policies
Golf package room rates are based on double occupancy. There is an added room charge for single occupancy package guests.
Fairway House – For golf groups renting the entire house, there is an additional charge of $5.00 per golf package guest per night.
Cot fee - $10.00 per cot per night.

Reservation Policy
In order to hold a reservation, an advance deposit of $50.00 per person is required 60 days prior to arrival. Total deposit amount for the group must be paid by one check or credit card – we no longer accept individual deposits.

Cancellation Policy
Golf Packages - Cancellations made more than 30 days prior to arrival will receive a full refund of deposit amount. Cancellations made less than 30 days prior to arrival will receive a refund of half the deposit amount. No notification of cancellation will result in forfeit of full deposit amount.
Motel Guest Only – 24 hours in advance.

Pet Policy
Shenvalee is pet friendly. There is a one-time pet fee (no fee for service pets); limit two pets per room. Due to insurance purposes, some dog breeds are prohibited. Those breeds include, but are not limited to Rottweilers, chows, pit bulls, Dobermans, German Shepherds, Huskies, and wolf hybrids.

Property Rules and Regulations
Shenvalee is a non-smoking facility. However, there are designated smoking areas outside for your convenience. 

Excessive cleaning charges: In the event a room requires more cleaning than is usually necessary, the guest will be charged an additional cleaning fee. This includes, but is not limited to smoking in the room, damages to the room and/or articles with the room, etc.

Per Virginia ABC laws, personal alcoholic beverages are not permitted on the golf course and will be confiscated. Absolutely no glass bottles on the golf course at any time. 

Golf package breakfast tickets: Breakfast tickets cover either the breakfast buffet or a breakfast meal on the menu, but not both. Breakfast is served from 6:00 a.m. until 10:00 a.m., however, the buffet will be available from 6:00 a.m. until 8:30 a.m. From 8:30 a.m. until 10:00 a.m., guests may only order from the menu.

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